Refund policy

REFUNDS & REPLACEMENTS

Any claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving your product.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

Claims deemed an error on our part are covered at our expense and will be either replaced or fully refunded.

If you notice an issue with your products or anything in your order, please contact our customer support team with a photograph and brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim is approved and you require a replacement, we will ship a new order within 3 business days. If you request a refund, a credit will be automatically applied to your original payment method within a few business days.

REPLACEMENT/REFUND EXEMPTIONS

NaturePath cannot grant a refund, credit, or replacement in the following cases:

Wrong Address – If you provide an address that is insufficient for delivery, the shipment will be returned. You will be responsible for reshipment costs once we confirm an updated address.

Unclaimed Shipments – Shipments that go unclaimed are returned to our facility. You will be responsible for reshipment costs.

Buyer's Remorse – We do not refund orders due to buyer's remorse. Please contact us before returning any products to discuss options.

Customs Rejection – If a package is returned due to customs rejection, we cannot issue a refund. International customers are responsible for researching import regulations and paying any necessary customs fees.

Product Already Prepared – If you wish to cancel an order that has already been prepared for shipment, we cannot cancel or refund the order.

Product Discontinuation or Out-of-Stock – We do not provide compensation for discontinued products or items out of stock for extended periods.

Uncollected FedEx Deliveries – If an order shipped via FedEx is not delivered due to incorrect address, missing contact information, refusal to pay import duties, or any other recipient-related issue, and the shipment is abandoned or destroyed by the carrier, we cannot offer a refund, reshipment, or replacement.

EU customers: To exercise your right to cancel or return under the 14-day cooling-off period, you must accept delivery of the goods. Failure to do so may result in loss of your right to a refund.

LATE OR MISSING REFUNDS

If you haven't received your refund, first check with your credit card company or bank, as processing times vary. If you've done this and still haven't received your refund, please contact our customer support team for assistance